NGD9 Terms and Conditions — The Complete Guide for Members

NGD9 Terms and Conditions

By accessing or using the NGD9 website or app, you are deemed to have accepted these Terms & Conditions. Please read this document in full before using the platform. NGD9 is an internationally licensed online gaming platform committed to delivering the highest standard of service to users in Bangladesh.

1General Terms & Conditions

All users must comply with the following general terms to access and use the NGD9 platform. These Terms & Conditions apply to everyone — from new members to long-time players.

• You must be at least 18 years old to use the NGD9 platform.
• Each user may register only one account. Creating multiple accounts is strictly prohibited.
• Using NGD9's services to engage in any form of fraud, deception, or illegal activity is strictly prohibited.
• Copying, distributing, or commercially using the platform's software, content, or data in any form is strictly prohibited.
• NGD9 reserves the right to amend these Terms & Conditions at any time. Changes take effect upon publication on the site.
• You are responsible for the security of your own device and internet connection.

2Account Policy

Creating an account on NGD9 is free. You are required to provide accurate and truthful information during registration. Withdrawals may be restricted until the verification process is complete.

• The name, mobile number, and date of birth provided at registration must be accurate and genuine.
• A copy of your National ID or passport may be requested for identity verification.
• Keep your account password private — do not share it with anyone.
• If you notice any suspicious activity on your account, please contact our support team immediately.
• A maintenance fee may apply to inactive accounts (no transactions for 12 months).

3Bonus & Promotion Terms

All NGD9 bonuses and promotions are subject to specific terms. Please read the relevant conditions carefully before claiming any bonus.

• Bonuses apply only to fully verified accounts.
• Multiple members of the same household may only benefit from a bonus offer once.
• Wagering requirements must be met before a bonus can be withdrawn.
• NGD9 reserves the right to modify or cancel any bonus offer at any time.

4Payment Terms

Deposits and withdrawals on NGD9 are simple, secure, and fast. You can transact via bKash, Nagad, Rocket, bank transfer, and more.

• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.
• Deposits are processed instantly, and withdrawals are completed in up to 30 minutes.
• Withdrawals can only be made using the same payment method used for the deposit.
• Always use the correct account number or wallet number when making transactions — NGD9 will not be held responsible for funds lost due to incorrect details.
• NGD9 reserves the right to hold and review payments in the event of suspicious transactions.
• All transactions are displayed in Bangladeshi Taka (BDT).

5Gaming Rules

Certain rules of play apply when gaming on NGD9 to ensure a fair and enjoyable experience for all members.

• Each game has its own rules — please read them before you start playing.
• The use of bots, auto-clickers, or any third-party software is strictly prohibited.
• In the event of a technical error affecting the outcome of a win or loss, NGD9's decision is final.
• Disrespectful behavior toward dealers in Live Casino may result in a temporary account suspension.
• Once a match has kicked off in Sports Betting, it may not be possible to change or cancel your bet.

6Responsible Gaming

NGD9 believes gaming is entertainment — not a source of income. We encourage all members to play responsibly and take active steps to support that.

• Members can set their own daily, weekly, or monthly deposit limits at any time.
• You have the option to temporarily or permanently self-exclude your account if needed.
• If you notice signs of gaming addiction, please reach out to our support team immediately.
• Use of the platform by anyone under the age of 18 is strictly prohibited.

7Privacy & Data Protection

NGD9 takes the protection of your personal data seriously. We comply with international data protection standards and never sell your information to third parties.

• All personal data is protected with SSL 256-bit encryption.
• Documents collected for identity verification will be used solely for the KYC process.
• Your information may be shared with authorities only where required by law.
• To learn more, visit our Privacy Policy page.

8Intellectual Property

All content on the NGD9 platform — including logos, designs, text, graphics, and software — is the intellectual property of NGD9 or its licensors.

• No content from NGD9 may be reproduced or distributed without prior written permission.
• The intellectual property rights for games on the platform belong to the respective game providers.
• Using the NGD9 brand name or logo for advertising or any other purpose without prior permission is strictly prohibited.

9Account Closure & Suspension

NGD9 reserves the right to temporarily or permanently close an account for any of the following reasons.

• Violation of these Terms & Conditions.
• Registering with a false identity or providing incorrect information.
• Operating multiple accounts.
• Attempting to abuse bonuses or exploit the system.
• Suspicion of money laundering or any other illegal activity.

10Dispute Resolution

For any dispute or complaint, please contact our support team first. Resolutions are typically provided within 72 hours.

• When submitting a complaint, please include your account ID, the date, and a full description of the issue.
• Complaints can be submitted via live chat or email.
• NGD9's decisions are final, though fairness is always guaranteed.

11Right to Amend Terms

NGD9 reserves the right to update these Terms & Conditions, in part or in full, at any time. The version published on the site at any given time shall be considered the active version. We recommend checking this page regularly.